All your questions in one place

Yes. The interface is designed for tablets and compatible mobile devices. Equipment and connectivity requirements are reviewed for your environment.

Yes. Initial import of participants, groups and skill references is part of the rollout, based on the files or integrations available.

Yes. Observations, skills covered and comments are captured on tablet during the session, without leaving the pool deck.

Reports and certificates are prepared, reviewed by coordinators and delivered online through the workflow configured for your organization.

Yes. Categories, levels and communication templates can be tailored to your internal programs in addition to recognized programs.

The timeline is confirmed during scoping based on your programs, volume and data source. Most aquatic centres are live in time for their next session.

Stable internet access at the pool deck and compatible tablets or devices. The exact behaviour during unstable connectivity is validated with you during discovery.

Swimo synchronizes participants, parents and registrations with Amilia, Sport-Plus, Qidigo and Activity Messenger. For other software, guided import brings available data into the platform quickly.

The involvement asked of management is reasonable: initial scoping, validation of roles and programs, then occasional follow-up. Our team drives the technical and pedagogical steps.

Yes. A 90-minute online session is included at launch. Teams also receive access to the Swimo Academy, video-conferences with a specialist and ongoing training webinars.

Swimo is a solution by Planitou, dedicated to aquatic centres. It builds on Planitou’s experience in activity management and family communications.

Yes. Nageo is the French-language brand and Swimo is the brand used in English and Spanish for the same aquatic platform by Planitou.

For cities and municipalities, aquatic centres, private swim schools, YMCAs, educational institutions, clubs and other organizations that run aquatic programs.

Swimo is a dedicated solution built from the Planitou ecosystem, which already supports activity and leisure organizations.

A short discovery call scopes your needs, followed by analysis, configuration, training and launch support tailored to your operations.

Hosting location and applicable processing providers are documented in Planitou’s legal policies and confirmed during rollout.

Access is based on configurable roles. Each person only sees what is needed for their function (instructor, coordinator, manager).

Authentication relies on controlled mechanisms and session settings suited to professional use; precise details are provided in the applicable documentation.

Swimo follows Planitou’s governance and privacy policies, taking into account applicable requirements in Europe and across Canada.

An offboarding procedure is provided, including export of relevant data and deletion under the agreed terms.

Plan for about 30 to 45 minutes. The session is adapted to your context: type of organization, programs offered and priority goals.

No. A few details about your enrolment volume and current tools are enough to guide the discussion.

Your request goes directly to the team. Someone who understands aquatic centre operations contacts you within two business days to prepare a tailored demonstration.

Pricing varies based on registration volume, modules, integration requirements and implementation. A tailored proposal is prepared after a short discovery meeting.

Yes. After the discovery meeting, the team prepares a proposal based on your programs, volume, current tools and integration needs.